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Embarking on a strategic journey

Capco’s Michael Atack and David Ellis highlight the importance of taking a strategic approach to outsourcing initiatives whilst simultaneously building a deep understanding of the different market offerings

Tightening the ship

Efficient management of a mortgage book and understanding the risks within it will help lenders deal more effectively with arrears. So will linking cost cutting and risk management, says Exact’s Alan Cleary

Face-to-face

When dealing with borrowers in arrears TCF must be taken into account. Early contact and person-to-person counselling is proving to be more effective than just sending letters, says Clarity’s Mike Perry

Weeding out the scams

Don’t be fooled by the green shoots – all is far from healthy in the garden. Andrew Eames of Hilton Ventures describes some of the growing scams and malpractices in the property sector

HIPs

  • Choosing a legal services provider

    Lenders are increasingly looking at additional income revenue through providing legal services via HIPs, conveyancing and wills. Karen Babington reports

  • Tories will scrap HIPs

    Among the proposals in the Conservative party’s housing policy paper, Strong Foundations, is a reaffirmation of its intention to scrap Home Information Packs (HIPs), if the Tories wins the next general election.

  • AHIPP announces revision to HIP Code

    The HIP Code is to be revised and updated from 6 April 2009. This revision is based on feedback from a variety of stakeholders and consumers.

  • Looking for a level playing field

    Mervyn Pilley, CoPSO’s newly-appointed chief executive, looks at the challenges the search industry faces, and asks how a level-playing field can be found to ensure fair competition

  • Home Information Packs for all

    Home information packs (HIPs) will be required for all properties being sold in England and Wales from 14 December, the government has announced.

  • Hips may curb investment

    The extension of the government's home information pack (Hips) scheme could bring about a negative investment trend in the rental sector, the Residential Lettings Association has said

Technology

  • Brand abuse marked by rise in cybersquatting and phishing

    Profound levels of brand abuse, most notably through phishing and suspected domain squatting, have been unveiled by brand protection expert MarkMonitor.

  • Embarking on a strategic journey

    Capco’s Michael Atack and David Ellis highlight the importance of taking a strategic approach to outsourcing initiatives whilst simultaneously building a deep understanding of the different market offerings

  • Brand protection and the war against phishing

      With online fraudsters becoming increasingly resourceful, firms with web exposure must tackle them head on, says Charlie Abrahams of MarkMonitor

  • Arrears on the rise - outsourcing can help

    As lenders struggle to cope with the inevitable escalation of arrears, more are looking to outsource some or all of their arrears management work. Matthew Vallance of Firstsource discusses how outsourcing firms can help lenders

  • The O word

    Right people, right time - loan and mortgage book owners are turning to outsourcing. Can focussed experienced professionals reduce the cost of the credit crunch? asks Andrew Fairburn of Target Group

  • The credit pyramid

    Mortgage lenders can achieve high performance through the current downturn by being flexible and proactively helping customers navigate their way through their own interlinked debt hierarchy. Peter Kirk of Accenture explains

Insurance

  • MPPI on FSA’s radar

    Lord Adair Turner, chairman of the FSA, has indicated that Mortgage Payment Protection insurance could become a major focus for the regulator.

  • Regaining customer satisfaction

    Selling insurance products that are fully branded in a lender’s name can be an effective way to help grow the business and increase revenue, while at the same time providing customers with greater choice and flexibility, says RSA’s Andy Elkington

  • L&E in MBO

    London & European Title Insurance Services (L&E) has departed from its French parent company, the APRIL Group, following a management buyout led by Christopher Taylor, Chief Executive Officer of L&E.

  • The PPI landscape is changing

    Following on from the Competition Commission’s review into the PPI market, that sector is now ripe for reform and some insurers are looking to develop new products. Francis Higney reports

  • Creditor insurance review - results revealed

    The Competition Commission has finally published its long awaited report on PPI following a two-year market investigation. Drazen Jaksic of Assurant Solutions analyses the conclusions

  • Flood insurance at risk if Environment Agency concerns are ignored, says ABI

    Local planning authorities in England granted planning permission for 16 major developments despite Environment Agency objections on the grounds of flood risk during 2007/08, according to its annual ‘Development and Flood Risk’ report.

Legal

  • Choosing a legal services provider

    Lenders are increasingly looking at additional income revenue through providing legal services via HIPs, conveyancing and wills. Karen Babington reports

  • MBO at HL Interactive

    A team led by chief executive Matt Wightman has completed the management buy out of Halliwells’ subsidiary, HL Interactive LLP.

  • Irwin Mitchell launches new debt collection agency

    National law firm Irwin Mitchell LLP has launched Ascent Collections Ltd, a full service debt collection agency (DCA).

  • Land Registry to speed up registration applications

    Land Registry is to apply a new 'Early Completion' practice from 3 August 2009 to ensure that registration applications are completed as quickly as possible.

  • Is commoditisation of legal services the future?

    Commoditisation is viewed by some in the legal profession as a threat but it should be seen as an opportunity, particularly with the growth of the internet. Stephen Lucas of Barnetts Solicitors reports

  • Gather all the evidence

    Lee Stafford of Sprecher Grier Halberstam LLP looks at how lenders can work with their legal firm to bring successful professional negligence cases against solicitors and valuers

Europe

  • EMF publishes its strategy in response to the credit crisis

    The European Mortgage Federation has set out a series of recommendations, which are designed to contribute proactively to the European Commission’s initiatives to restore long-term sustainable mortgage financing in the EU.

  • ECB holds rate at 2%

    The European Central Bank has kept the European base rate at 2%.

  • ECB rate down to low of 2%

    The European Central Bank has lowered its benchmark interest rate by 0.5% to 2% and the ECB hinted that the rate would fall further. The rate has now more than halved in the past three months.

  • Base rate down by 0.75% in Europe to 2.5%

    The European Central Bank (ECB) dropped its base rate by 75 basis points to 2.5 per cent - the largest cut in its 10 year history.

  • House hunters still lack confidence

    The number of house hunters has dropped considerably in July with an average of 192 on estate agents books compared to 226 the month before, reports the National Association of Estate Agents. This has dropped from 314 house hunters in July 2007 and 326 in both August and September last year.

  • Consumer confidence continues to fall

    The Nationwide Consumer Confidence Index fell by 11 points to 51 in July. Overall consumer confidence is 18% lower than this time last month and 46% lower than a year ago. These are the largest recorded falls in the index so far.


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