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Diary

12th, March, 2010

The CML Scotland Annual Lunch, supported by Morisons LLP, gives members the opportunity to network with the major players in the Scottish mortgage world and entertain clients. With close to 150 guests expected, the annual lunch is the premium networking lunch for lenders, and suppliers to lenders in Scotland. Venue: Balmoral Hotel, Edinburgh. Details: www.cml.org.uk.

17th, March, 2010

2nd annual responsible lending conference
What steps can lenders take to achieve responsible lending? And what information do lenders need to assess and demonstrate that past and current lending is responsible? What impact will European regulation as well as the FSA’s Mortgage Market Review have on responsible lending going forward, and on decisions already made?

This CML conference is designed to give lenders a practical guide. It will help lenders to pinpoint the key regulatory considerations, as well as to hear expert views from both outside and inside the lending industry. Chaired by John Howard, ex-chairman of the Financial Services Consumer Panel. Keynote address by Dr Vincent Cable, deputy leader, Liberal Democrats. Location: Inmarsat Conference Centre, City Road, London EC1Y 1AX. Details: www.cml.org.uk.

23rd, March, 2010

23 to 24 March
The Future of Consumer Finance. Marketforce and the IEA’s 7th annual conference will address the key challenges facing the industry as it moves forward. Topics covered include credit risk management, the UK economy, portfolio and debt management strategies, credit pricing and regulatory changes, such as the implementation of the ECCD, the impact of the appointment of a Consumer Advocate and the OFT’s guidance on irresponsible lending. Venue: Le Méridien Piccadilly, London. Details: marketforce.msgfocus.com or tel: +44 (0) 20 7760 8699.

23rd, March, 2010

Arrears and Possessions: Solutions for Lenders. 2010 will see changes to regulatory requirements that will have significant implications for lenders, a continuing focus on maintaining forbearance and further capacity issues affecting the free money advice sector. This seminar aims to find solutions to these challenges and industry experts will present their views on the outlook for the year ahead and how lenders can achieve effective arrears management while ensuring that customers are treated fairly. Location: Loughborough. Details: www.bsa.org.uk.

23rd, March, 2010

Mortgage Complaints Seminar. Following the publication of the FOS ‘level of mortgage complaints’, how is the industry dealing with complaints? And what does ‘best practice’ look like? Has there been a fall out from the FSA agreement with the industry on increase in premiums and/or decreases in cover under MPPI? Has TCF really been imbedded in the culture of lenders? This seminar will look at mortgage complaints and what we can expect to achieve in the coming year. Keynote address: David Thomas, corporate director and principal ombudsman, Financial Ombudsman Service. Location: London venue TBC. Details: www.cml.org.uk.

25th, March, 2010

Marketforce and the IEA introduce the inaugural Claims Fraud Forum. At a time when margins are being squeezed and insurance fraud is on the increase due to the economic environment, insurance claims fraud is rising up the agenda. This conference will provide in-depth insights into advance fraud prevention and detection strategies, and presents an opportunity for the industry to share best practice and work together to combat fraud. Venue: TBC. Details: marketforce.msgfocus.com or tel: +44 (0) 20 7760 8699.

30th, March, 2010

Unsecured Lending Seminar. This half-day seminar will examine current developments in unsecured lending, including the forthcoming UK implementation of the EC Consumer Credit Directive, the OFT's irresponsible lending project, and the new Lending Code. The event is likely to be of interest to a wide range of staff (including legal, compliance, banking and marketing) in building societies and other organisations that offer, or are thinking of offering, unsecured loans. Location: London. Details: www.bsa.org.uk.

12th, April, 2010

12 to 13 April
European Fraud Conference 2010. Once again the Association of Certified Fraud Examiners (ACFE) is bringing together some of the most respected anti-fraud professionals from Europe and the United States to share their knowledge and expertise. The programme will feature speakers from government entities and private industry with a wide variety of expertise in areas directly related to the international fight against fraud. Location: Hilton London Metropole, 225 Edgware Road, London W2 1JU. Details: www.acfeuk.co.uk/Events.

14th, April, 2010

An Introduction to Treasury Management. This workshop introduces participants to treasury management and is aimed at non-executive directors and senior management as well as those who have recently started work in treasury or related areas. It includes some practical exercises but requires and assumes no previous knowledge or experience of treasury management. Location: Birmingham. Details: www.bsa.org.uk.

14th, April, 2010

Seminar for Building Society Non-Executive Directors. Hear from an FSA expert on Treasury related matters including the new liquidity requirements. Adrian Coles, director-general of the BSA will address the audience on Challenges Facing the Sector and delegates will also hear from a non-executive director on 'Life in a Building Society' from a NED's perspective. The seminar is relevant to all building society NEDs. Location: Leicester, 10am to 3pm. Details: Karen Manger, Mutual One - karen.manger@mutual-one.co.uk or tel: 01756 705987.

15th, April, 2010

Treasury Risk Management. This workshop is designed to further participants’ knowledge and understanding of treasury management. It is aimed at non-executive directors and senior management with a basic knowledge of treasury management but the course will provide a refresher of basic derivatives at the start. Location: Birmingham. Details: www.bsa.org.uk.

19th, April, 2010

Complaints Seminar
Will you be prepared for publication of your complaints data from August this year? How will the FSA expect the data to be presented?

From August - and for the first time, the public at large will be able to see how many complaints individual banks receive and how they handle them. The Financial Ombudsman Service has also made a range of bank-specific complaints data readily available to consumers, and recently reduced their timelines for banks to respond to claims to two weeks instead of three.

This seminar will provide you with a practical update on how businesses are tackling complaints management issues. With key updates from FSA, FOS and BBA member banks, you will leave this seminar armed with practical tips on how to improve your complaints handling process.

Location: BBA, Pinners Hall, London EC2N 1EX. Details: To register by phone, call Sue Dow on +44 (0) 20 7216 8817 with your credit card details, or download a registration form from the BBA website: www.bba.org.uk/complaints and fax it to +44 (0) 20 7216 8894.

22nd, April, 2010

Mortgage Valuations Seminar. With continued uncertainty predicted in the housing market in 2010, effective and efficient valuation of security will be crucial for lenders. This event addresses some of the key challenges facing lenders and valuers in a difficult climate with a focus on examining the drivers for change, the economic benefits and opportunities that may ensue for lenders, and exploring how barriers faced by building societies may be overcome. It will be of particular benefit to valuers and those in risk management roles, as well as those providing valuation services to lenders. Location: London. Details: www.bsa.org.uk.

27th, April, 2010

BBA: Mortgage Market Review Seminar. The British Bankers Association hosts a half-day seminar on the feedback from the FSA’s Mortgage Market Review Discussion Paper. You will have the opportunity to hear directly from the FSA on its views regarding any proposed changes following the review. You can raise any potential impacts on UK mortgage lenders, as well as the wider mortgage market, before the FSA decides to consult on any proposed changes. Location: BBA, Pinners Hall, 105-108 Old Broad Street, London EC2N 1EX. Details: www.bba.org.uk.

30th, April, 2010

CML Annual Lunch gives members the opportunity to network with the major players in the mortgage industry and entertain clients. With close to 500 guests expected, the annual lunch is the premium networking lunch for lenders, and suppliers to lenders in the UK. Veune: London Hilton on Park Lane. Details: www.cml.org.uk.

5th, May, 2010

5 to 6 May
BSA Annual Conference. This event brings 250+ building society directors and senior executives together with representatives from other mortgage lenders, insurers, professional advisers and others interested in building societies, to hear top class speakers and exchange views and ideas on industry issues. The event also includes a wealth of networking and socialising events to catch up with your industry colleagues, and a busy business exhibition. Location: Manchester. Details: www.bsa.org.uk.

12th, May, 2010

2nd Annual Affordable Housing Conference. The timing of this conference will allow us to take stock of the impact of recent signs of recovery on the supply of affordable housing, the viability of housing associations and the availability of credit for both commercial and mortgage funding. With an inevitable reduction in public subsidy for housing and a potential shift to using public investment as equity rather than as a grant, the challenges ahead for all are very clear. What is happening to the actual level of arrears and possessions as individuals circumstances worsen? How have the interventions introduced since mid 2008 and the impact of this support gradually beginning to unwind?

The CML’s second affordable housing funding conference will focus on the key elements needed to continue to support the affordable housing sector in the future and sustain a viable funding market for it. This is the only conference for the affordable housing sector developed and delivered by the representative body for mortgage lenders. It is part of the CML’s work to facilitate engagement for and by lenders across a wide range of stakeholders in the affordable housing sector.

Location: London venue TBC. Details: www.cml.org.uk.

9th, September, 2010

Mortgage Arrears and Possessions Conference. The mortgage industry's largest conference on arrears and possessions attracting over 150 lenders and suppliers. By the autumn we will know with more certainty the health of the economy and the impact unemployment has had on borrowers' ability to pay. The FSA’s Mortgage Market Review and possible European regulations affecting how we treat customers should also be much clearer. With these questions answered, the this conference will look at the practical environment that will face lenders. Location: Inmarsat Conference Centre, City Road, London, EC1Y 1AX. Details: www.cml.org.uk.

28th, October, 2010

3rd Annual Mortgage Fraud Conference and Exhibition. The CML’s 2nd annual mortgage fraud conference was widely regarded as the preeminent conference on mortgage fraud in the UK. Over 100 lenders, law enforcement, solicitors, surveyors and regulators attended the event. This conference will address how the deteriorating economic climate is changing the nature of the fraud threat faced by mortgage providers and the current levels of mortgage fraud activity. The day will also look at the growing threat of insider fraud to mortgage providers, and how new technology has enabled lenders to spot complex fraud rings run by organised criminals. Location: London venue TBC. Details: www.cml.org.uk.

9th, December, 2010

2nd Annual Mortgage IT Solutions Conference and Exhibition. The effects of the ‘credit crunch’ have changed the dynamics within the mortgage industry. With lenders likely to be still squeezed by lack of liquidity and the uncertainty of securing future business, the industry has been cutting costs and looking for ways to streamline processes. And it is Information Technology which can help.

How has the FSA’s Mortgage Market Review changed the way in which lenders and the intermediary market interact with each other, and with customers? With European regulation affecting TCF within lenders, knowledge has never been so essential. And it is Information Technology which can help.

The conference programme, and the dedicated exhibition, will allow thought leaders in the lending world to meet with leading suppliers to discuss the implementation of the systems required to deal with this new world. Location: London venue TBC. Details: www.cml.org.uk.


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