Profound levels of brand abuse, most notably through phishing and suspected domain squatting, have been unveiled by brand protection expert MarkMonitor.

Capco’s Michael Atack and David Ellis highlight the importance of taking a strategic approach to outsourcing initiatives whilst simultaneously building a deep understanding of the different market offerings

  With online fraudsters becoming increasingly resourceful, firms with web exposure must tackle them head on, says Charlie Abrahams of MarkMonitor

As lenders struggle to cope with the inevitable escalation of arrears, more are looking to outsource some or all of their arrears management work. Matthew Vallance of Firstsource discusses how outsourcing firms can help lenders

Right people, right time - loan and mortgage book owners are turning to outsourcing. Can focussed experienced professionals reduce the cost of the credit crunch? asks Andrew Fairburn of Target Group

Mortgage lenders can achieve high performance through the current downturn by being flexible and proactively helping customers navigate their way through their own interlinked debt hierarchy. Peter Kirk of Accenture explains